"I had a penis problem and was ..."

About: Leicester General Hospital

(as the patient),

What I liked

I had a penis problem and was very embarrassed

But the doctors and staff made me feel comfortable & relaxed they made me understand that how i felt was normal and i was able to talk and look them directly in the face while being examined. I was given support and felt able to come back when i thought there was a problem with the stitches and was not made to feel like an idiot.

What could be improved

The drinks machine in the area has never worked, and i have been to the area on several occasions over a 2 month period. sometimes waiting for extended periods with no access to a drink, I don't want pop which was not on offer just a lousy cup of Klix Coffee please!!!

Anything else?

The people who looked after me while i was an inpatient were amazing such a difference to other hospitals i have been in where the doctors were judgmental and arrogant, then when proven wrong didn't even have the decency to offer an apology

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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