"Clean and Airy"

About: Worcestershire Royal Hospital

(as the patient),

What I liked

Clean and Airy

What could be improved

Food, I requested puddings on the menu but the four days I was there I had to have yoghurt everyday.

Anything else?

I was an emergency patient in Oct 08 and found everyone helpful and very kind, I had dislocated my hip.

I had a date for a full hip replacement Monday 16th March, on Friday 13th I received a message saying my op had been cancelled. Monday the 16th I telephoned the consultants secretary and she reported that the reason for the re-scheduling was due to LACK OF EQUIPMENT. This is very hard to understand. I could understand my allocated bed being used for an emergency but lack of equipment in such a large hospital is just not acceptable. I had worked myself up to go in for this big operation, but what helped me was by having it done this week meant that I could attend a large family wedding on May 2nd. But now with my revised date of 6 weeks time (April 26) I can now NOT attend my family's wedding.

Do you understand what effect this rescheduling has on the minds of patients. I am totally shocked that such mis-management can occur in a large new, fully automated hospital. It is bad enough not having a large enough car park but NOT having enough equipment is absolutely disgusting and doesn't give me much confidence. I have been supporting going into Worcestershire hospital everytime I have met someone who tried to get me to go to Oswestry but now I am wondering if I have done the right thing and its made me even more concerned about coming into the Royal.

I sincerely hope this will be passed onto the consultant as he should be made aware of these let downs by your Reps.

Yours sincerely Angela Gregory.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››