"Waiting times unacceptably long with poor excuses..."
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
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You are very high on spin but very low on substance. Treatment was diagnosed at 09.45 by a specialist, the treatment not carried out until 19.00! Eight hours to get urgent treatment! (Not mentioned on your moving wall paper display systems). X-Ray no waiting. To take blood took two hours.( 12 regular patients in front on taking ticket ). Your priority blood taking system over doubled this number!! ( Not a good idea to have two systems in the same place every patient should be a priority, no queue jumpers please. Better not be bupa ). Waiting in AMU to to be admitted for this urgent treatment , I witnessed doctors walking about like headless chickens, not knowing what rooms to use. Doctor starting consultation for admittance with incorrect patient notes. Doctor needed to be told that urgent treatment was requred please, patient obviously in great pain. Excuse for delay was, waiting for blood test! Doctor called to office and going during consultation! Not a good impression, if you are not getting the simple things right then trust goes out the window. East Surrey hospital is a cold and breezie place, particularly felt in waiting areas. Talks up the need for hygiene, but has out of order hand dryers in toilets! Uses vdu to display to show inane information. Cheapest car parking, when it should be free and ample, is the only info I can recall, it is not a good idea. Better to but a Donald Duck short on. What are these costing the NHS? In no way what so ever am I criticising the medical staff I met. They were wonderful, even though they were over worked and tiered. Some going that extra mile. This was due to their character and love of what they were doing, not from higher 'management'. Lions lead by donkey's spring to mind.