"paramedics were lovely"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was having a nosebleed that was not stopping which resulted in a 999 call for medical help. The paramedics arrived whilst I was still on the phone to the 999 operator.

The paramedics checked my blood pressure, oxygen levels in my blood and check my notes to get all the facts re the cause of the nose bleed. I believe it was due to the warfarin I’m taking.

After pinching the top of nose to try and stop the bleeding, when this did not work they recommended a small bag of frozen peas to be put on my forehead. My wife got the peas, the bleeding eased off after a while but did not stop for an hour and a half.

The paramedics were absolutely brilliant. They stayed with me until the bleeding had stopped just in case it did not stop and they needed to get me to hospital for further treatment. They kept up a steady stream of banter to stop my wife and I worrying and keep us light hearted. They were lovely.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Shrub993

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crewswho came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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