"Paramedics arrived within minutes"

About: Royal Bournemouth General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust

(as the patient),

Whilst out in the garden I began to feel unwell and went indoors. By this time I was being sick, had pains in my chest and was feeling very rough. We called 999 and within minutes the paramedics had arrived. I can remember them saying they needed back-up and that I was hyperventilating and needed to slow down my breathing.

The next thing I remember is waking up in hospital and the doctor saying ‘It’s all done! ’. I had been rushed to Bournemouth Hospital where they had put a stent into one artery – I have no recollection of the ambulance coming, being taken into hospital…nothing. Fortunately my husband was with me all the time.

I wanted to thank Ross and James for taking such good care of both of us.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Energy47

Thank you for taking the time to share your experience. I hope you are feeling much better now and are recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Ross and James who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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