"kidney stones"

About: Lincoln County Hospital / Urology

(as the patient),

I was told I needed a large kidney stone removed, otherwise it will cause serious damage to my kidney. I had the operation only to be told casually by a nurse, not the doctor, that there was no kidney stone. They sent me home with a severe kidney infection, which required an out of hours visit to the doctor.

I wrote a letter asking for a copy of my x-ray and scan only to be told on an outpatient appointment, that the system was down and I could not view the x-ray and scan. I was also told that it was not possible for me to have a copy of my scan and x-ray, but I have it on good authority that it is possible to get copies of x-rays and scans.

A poor experience.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Pussycat94

I am very sorry to read your experience whilst in our care, it would be very helpful to us if you contact our PALS service to provide further details on this incident to enable a thorough investigation. We will then be able to provide a comprehensive answer to your concerns and provide you with assurance regarding your plan of care.

PALS can be contacted directly on 01522 707071 or via email PALS@ulh.nhs.uk

Bridy Clark

Head of Nursing


Lincoln County Hospitals.

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