"Service has gone downhill"

The service at the Ashwood Centre has really gone downhill in the last couple of years. I gather this is due to service and staff cuts but they don't seem to use what they have very efficiently. The nurses seem to have to rigidly stick to one role, so while one person is really busy and can have a number of patients waiting, other staff seem to be milling about with little to do. Is this really the best way to organise staffing? Mixing appointments with drop-in clinics doesn't seem to work. It can be difficult to work out when the drop-in sessions are for the different services, and if you do drop in without an appointment, you're treated like a second-class citizen because those with appointments take priority and every time one of them arrives, you're pushed further down the queue. It seems there's no time allotted for drop-in patients to be fitted in among the appointments. Why not make it all appointments and fair for everyone?