"brilliant,dignified care"

My Grandad wasadmitted to c5 in March 14' with pneumonia, unfortunately he did not recover from this infection and passed away on the ward. The whole time he was on the ward, before and after he became pallative he received excellent care,was always dignified and felt respected by staff. All of the staff on the ward, including the doctors, took the time to explain treatment and prognosis to myself and my family, we never felt unsure of what wasgoing on as we were conferred with at all times. One male csw in particular had a good relationship with my grandad, and just little things such as remebering his favourite drink made my grandads last few days more bearable for him and us as a family. On themorning my grandad passed away the staff were very caring and continued caring for him until he was taken off the ward by the porters. A band 7 nurse even came into my grandads sideroom to close his eyes and kiss him on the forehead. The staff comforted us all and hugged us as weleft the ward. the care from beginning to end was faltless. thankyou so much formaking such a difficult time that bit easier.