"Poor communication compromises patient care"

About: York Hospital

Overnight stay in children's ward with my son following a rugby injury. Super slow treatment in A and E led to him needing intravenous morphine and fence admission for "pain management''. However, once admitted it was nigh on impossible to get him any pain relief as we asked time and time again, each time being told it would be along in a minute but it never came. Also he was left a whole day with no food as he needed a gluten free diet and was not allowed to eat up until they decided to admit him, after which we were told the kitchen was closed and they had no gluten free food. To be honest if I had not stayed with him and provided for his care needs I am not sure he would have got any food at all. Also, despite being admitted at about 4 PM he did not get wristband until about 3 am. Really poor communication and shoddy procedures compromise care. It is a great shame as all the staff are truly lovely and do try to help. Not sure if this might be a resourcing issue to blame at least in part. To be honest I could have ' managed his pain ' far more effectively at home.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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