"My son, (aged 3 Months) was sent ..."

About: Leicester Royal Infirmary

(as the patient),

What I liked

My son, (aged 3 Months) was sent to LRI Ward 10 by the A&E Pediatric Registra at George Eliot Hospital. The staff at LRI ward 10 were brilliant, as were the surgeons and aneithitist. We had a named nurse looking after our son all night and handed over to another named nurse for the day shift. The night nurse was fantastic, calmed us down, explained everything as best they could and if they didn't know the answer, the surgeon did. Everyone allowed the time for us to ask questions and make decisions without being rushed and everything was explained throughly so we understood it. We were both able to stay overnight with our son and were shown around the ward and given food and drinks. I couldn't sing their praises more, they were the best.

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Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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