"If I am to be seen in the community, surely I should expect to be seen in my community?"
Posted by Ryder (as ),
I was referred to Podiatry by my excellent GP Dr Pathy from Trentside Medical Practice in late July for an ingrowing toenail for which I was experiencing extreme pain. I was given antibiotics for the infection it had caused and of course the referral to Podiatry was made. Approximately one week later, I received a letter for Choose and Book and when I went on to the website, I was given the option of Park House for early September or Arnold which stated they had no appointments.
In the six weeks until my appointment, I checked the choose and book website to see if it was possible to get an earlier appointment. This was not possible and I had to go to NEMS as I was hardly able to walk and the nail had become re infected. The doctor I saw stated that I needed surgery and that the infections would reoccur until the surgery had been done. The doctor was aware of my appointment in early September and said that the antibiotics would kerb the infection so the podiatrist could do what was needed.
When I got to my appointment I was told that I needed surgery and that they couldn’t do it then because it required two members of staff and I was offered an appointment at the end of September. I did not feel that I could wait a further 3 weeks as I was already finding it difficult to put shoes on to walk and drive to work and when I mentioned this to the Podiatrist I was given the option of the following Monday at West Bridgford or a Tuesday at Mansfield. I opted on the appointment at West Bridgford because of the pain. The change of location was at a cost to me of £20 which the Trust feels is appropriate. I tried to explain to them at there is a difference between choices and options and that if I am to be seen in the community rather than an acute setting surely I should expect to be seen in my community.