"The initial assessment with the ..."

About: Northwick Park Hospital

(as the patient),

What I liked

The initial assessment with the nurse in the A&E department was excellent I felt respected and well cared for.

What could be improved

The doctor was extremely patronising and suggested the problem may be psychological. I found him disrespectful and did not feel well cared for. I left the hospital feeling even further distressed with no explanation for the problem.

Anything else?

The toilets in the A&E department were not very clean.

Story from NHS Choices

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Response from Northwick Park Hospital

Thank you for your comments and we are pleased that you found the nurse to be excellent and respectful. We are very sorry to learn that your experience in other areas was not of the high standard we expect for all our patients. Your comments are important to us and we would like to discuss them with you in more detail so that we can improve the services we provide. Please contact us directly by calling 020 8869 2026. Thank you.

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