"Emergency visit to antenatal day unit"

About: St Thomas' Hospital (London)

I visited the antenatal day unit on the 9th September as I was experiencing symptoms that required emergency attention. On arrival the midwife asked me about 4 questions and told me to sit down and that there was likely to be a long wait as they were extremely busy. I found the whole experience extremely stressful as I was there under emergency circumstances but did not feel I was being treated as such and it took over 4 hours to get seen. At one point I really broke down sobbing and a kind midwife came over. I explained I was terrified that my baby was in serious danger and again she just said sorry we are very busy. They kept telling people to go away and have lunch which I found ridiculous as nobody cares about eating when they are in an emergency. There weren't even enough seats so my husband had to stand for over six hours in total. I would not revisit this centre under any circumstances.

Story from NHS Choices

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Response from St Thomas' Hospital

I am very sorry to learn of the distress you experienced at the Antenatal Day Unit. The Matron responsible for the day unit has been informed and will use the feedback you have given to investigate what occurred on 9th September. If you would like to talk through your experience with the Matron or a member of her team, please contact PALS, who will be happy to liaise on your behalf, by phoning 020 7188 8801, 020 7188 8803 or by email at pals@gstt.nhs.uk.

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