"A&E staff tried very hard ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

A&E staff tried very hard to help, very nervous when in hospital.

What could be improved

After A&E sorted me out, I was sent to MAU, my same sex partner followed, but was not allowed on the ward. Yet we saw other "opp sex couples" following each other in ? After I waited for 30 mins for the doctor to visit, my partner was allowed to visit for a short time. The ward was very dirty, and the staff what little of them, seamed very busy. It told for ever to get the attention of a staff member, even for basic needs. I was told I had to undress straight away, and could only wear a gown. The gown does not cover you, and it's a mixed sex ward. I asked to be allowed to wear my joggers, but was told no, even asked to be able to wear underwear, under the gown, still NO.

Anything else?

I had a turn for the worse, yet my partner was not called or informed. We even had an Advanced Directive in place. It was only the next day was HE informed. It came to light he had called the unit to check on me, and was told only next of kin could be informed. We have a legal CIVIL PARTNERSHIP, yet the unit did not care

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Response from Cheltenham General Hospital

Thank you for your comments.

The Trust's priority, and that of our staff is to provide the best possible care to meet the needs of individual patients - regardless of gender, race, religion or sexual orientation.

The Trust also places high importance on preserving peoples dignity and we are sorry if you felt that this did not happen in your case. The Trust is also addressing the issue of mixed sex accomodation.

If you would like to discuss your comments further, please contact our Patient Advice and Liaison Service on 0800 0193282.

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