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Care Opinion

Speedy and efficient treatment

Story from nhs.uk

"Speedy and efficient treatment"

About: Burnham on Sea War Memorial Hospital

After receiving an injury to my hand involving heavy bleeding I was seen within a very short space of time by a Nurse that showed utmost respect and friendliness and treated the wound quickly and effectively. The reception staff were also friendly and efficient. The wound required 2 further visits and on each occasion I was treated extremely well by the Reception and Nursing staff. I have no doubt that this Hospital provides extremely good service to the local inhabitants and visitors alike. They helped turn a traumatic experience into a totally acceptable one with their politeness and efficiency. The treatment rooms and communal areas were light and very clean adding a high degree of confidence for patients.

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Responses

Response from Burnham on Sea War Memorial Hospital 9 years ago
Burnham on Sea War Memorial Hospital

Submitted on 18/11/2014 at 12:07
Published on nhs.uk on 22/11/2014 at 03:01

Thank you for sharing your positive experience of your visit to the minor injury unit in Burnham on Sea. I am very happy to share your comments with the MIU service and also with Matron, who oversees the receptionists. I am sure that they will be pleased to cascade to the teams, the care and support that was provided to you. It is always a pleasure to receive such positive comments from members of the public, and I know that the staff will be pleased to receive such kind comments also. Many thanks Karen Howard-Grenville Patient Advice and Liaison Service (PALS)

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Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust 9 years ago
Karen Howard-Grenville
PALS,
Somerset Partnership NHS Foundation Trust

Submitted on 20/11/2014 at 09:48
Published on Care Opinion at 13:52

Thank you for taking the time to share your positive experience of Burnham on Sea Community Hospital.

I will be very pleased to share your comments with Matron, who will cascade to her teams.

It is always good to receive positive comments and we welcome all comments from the community.

with kind regards

Karen Howard-Grenville

pals@sompar

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