"They were exceptionally kind and their manner was very good"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) Southmead Hospital

(as the patient),

Patient Transport Services came to pick me up for my appointment at Southmead Hospital to have an MRI. I do have some mobility issues and the staff looked after me very well. They were exceptionally kind and their manner was very good. Staff at Southmead also looked after me very well when I had my MRI.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pilot109

Thank you for taking the time to share your experience. I am glad to hear that you were pleased with the Patient Transport Service.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crews who transported you to your appointment. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with your address and the date that you travelled? This would allow me to identify the staff involved and ensure they are recognised for their work.

Thank you again for providing feedback on our service.

Kind regards


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