"Patient experience from admittance to disccharge"

About: Royal Oldham Hospital

I was admitted to hospital with a dislocated and fractured ankle on 1st September 2014 and the following is an account of my experience The ambulance arrived within less than 10 minutes and the crew were excellent - they made my transfer as pain free as possible, were reassuring and informative whilst also being kind friendly. Triage seemed to take just seconds and within no time I was seen by the majors team who very quickly repositioned and plastered my ankle again giving me pain relief - throughout the whole process doctors and medical staff explained the procedures and possible after effects in easily understood terms but also with a little banter to lighten the proceedings X-rays were taken again by staff who explained and helped me to the right position again with friendly conversation After a short wait of about half an hour I was taken on a trolley to T7 by a porter who expertly showed me how to use the crutches when I needed the toilet The ward staff were very welcoming and, realising that I had not eaten for quite some time went away to find me a sandwich and a cup of tea. Two doctors came to see me that evening explaining in detail how I would be operated on the following day and the ward staff gave me injections and pain relief at the prescribed times. They insisted that I press the bell for any assistance to the toilet and during the night when I couldn't sleep, brought cups of tea and reassurance The consultant and the anaesthetist visited early morning to go through the procedures again and at no time did I feel anyone was patronising or unhelpful - making sure that I understood everything and the implications of surgery. My operation took place that day and again from the staff who prepared me , preserving my dignity and treating me so courteously, to the porters and pre - med staff (don't remember much else) the whole operation was seamless. My aftercare was superb, including physio visits and stairs tests and I was discharged the following day with clear simple instructive leaflets and useful telephone numbers. Apart from maternity this was my first experience of a hospital stay and whist appreciating that things do sometimes go wrong, every department I encountered displayed the same professionalism and positive attitude towards me as a patient.. The care and treatment I was given was absolutely excellent and staff should feel very proud of the service they are delivering to the people of Oldham The review submission box 4 only allows the choice of one department when my comments relate to several the star system did not allow for n/k answers e.g. I could not comment about same sex wards as I was in a single room and had no knowledge of the other ward areas The only criticism I have is that strangely the shower and toilet area of the room was not disabled friendly and necessitated my having to ask staff for assistance (which they did gladly) @

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Response from Royal Oldham Hospital

Thank you for taking the time to leave your comment regarding your visit to the Orthopaedics department and ward T7 at the Royal Oldham Hospital. We are very pleased you were happy with the service we provided for you, we are also pleased you found the staff had a positive attitude and were professional. We will forward your comment to the ward and department managers to share with the rest of the team.

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