"Absolutely appalling!"

About: Derriford Hospital

6 months pregnant and involved in a car accident. Triage nurse saw blood pressure was slightly raised, and I informed her that I had sore neck, and lower back, and I obviously just wanted yo be sure my baby was ok. I was then sent back to sit on the metal chairs in the waiting room. Almost 3 hours later I asked at reception if I had been forgotten about. With my back feeling worse, mainly from the ridiculous chairs. The receptionist informed me I had 4 people in front of me still, due to prioritising of cases. I saw an old lady with a sore finger, go in get treated and come out in that time, having arrived 30mins after me. Not to mention at least 4 footballers with minor injuries! Now I appreciate that head injuries and other conditions are priority, but how can a sore finger be prioritised above a pregnant woman involved in a car accident. When I told the receptionist I was going home, she said ok bye. No contact from the hospital since. I am absolutely disgusted, and only wish we had another local hospital for the birth, as I have lost all faith in Derriford!

Story from NHS Choices

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Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust


I am extremely sorry to hear that you did not have a very good experience when you had to come into our Emergency department.

Please would you be kind enough to give our PALS (Patient Advice and Liaison Service) Team a call on 01752 439884 or email plh-tr.PALS@nhs.net so we may have some more information from you so that we can investigate this further for you.

With best wishes


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