"So pleased with the care at the Breast Unit"

About: Darent Valley Hospital

Being only 19 and looking about 12, most of my experiences at Darent Valley have been negative ones. I have constantly been treated with little respect, even experiencing a nurse forcibly pushing me onto a bed after I asked how the procedure worked and wanted to know more. However, I am so incredibly pleased with the care and service from the Breast Clinic. I am a slender size 6, with a 26 back and HH cup size. I was referred to the clinic due to constant pain and severe back pain. As soon as I started speaking about the issues I face daily in regards to my breast size, the surgeon I was seen by treated me like an adult, and fully listened to everything I had to say, even acknowledging the emotional symptoms as well as the physical. I was concerned that I would be pushed aside, considering the breast clinic deals with women going trough chemo every day. However, the nurses and surgeons showed a great deal of empathy, and listened to every concern I had. Ultimately, I was told that a breast reduction would be the best way forward, and that I hit all of the criteria with leaps and bounds. Not once did I feel that the surgeons were belittling me or treating me like a child, and not once did they speak to my mother instead of me. I have been given an appointment time very quickly, and cannot stress how personal and pleasing this experience with the breast clinic has been.

Story from NHS Choices

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Response from Darent Valley Hospital

Thank you for taking the time to write this review and we do apologise if your experiences previously had not been to the standard to which we aspire. However, it was wonderful to read that your experiences at our Breast Unit have renewed your faith in the hospital. The Unit have been notified of your kind words and we do hope that in the future, we continue to meet your expectations. With best wishes The Communication Team Darent Valley Hospital

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