"The professionism of the key carers ..."

About: Castle Hill Hospital

(as the patient),

What I liked

The professionism of the key carers - doctors and care specific nurses (stoma nurses and occupational therapists). The care and effort put in by the better nursing staff. Three general nursing staff in particular were outstanding.

What could be improved

Some of the general nurses thought they knew more about the pain I was suffering than I did. They were reluctant to provide the necessary strnger pain killers unless a doctor was present (even thought the drugs had already been prescribed).

Anything else?

I thought three of the nursing staff who cared for me were outstanding, another two or three were good, but the remainder were poor or very poor, showing little consideration to me or fellow patients. The difference in approach between the better staff and the poorer members was striking. Some clearly were born to provide nursing care, others. equqally clearly were simply in the wrong job!

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear John from Beverley Thank you for your comments regarding the services you have received from nurses and occupational therapists at Castle Hill Hospital. We have passed these on to Hull and East Yorkshire Hospitals Trust for them to forward to the staff concerned, but also to look into how they can ensure the good service you received from some staff can be replicated by others. Should you wish to provide them with more information to enable them to undertake this please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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