"Cardiology - day ward - Angiogram"

About: Wansbeck Hospital

Admitted on a day ward for an Angiogram test. The staff were very professional and efficient. It's a mixed ward but everyone's dignity was maintained throughout. There was a small mishap with the curtains between beds falling down, but the maintenance guys fixed it straight away with no fuss. The toilets were clean and tidy, no issues there the cleaning crews were obviously on the ball, so all credit to them. The ward was very clean and the staff cleaned their hands at every stage before handling patients. I was kept informed at every stage of the procedure, and it all went like clockwork. The staff were helpful and friendly. They even managed to arrange an echocardiogram at short notice so I didn't miss a holiday. This is NHS at it's best! The consultant gave me the diagnosis straight away and provided me with a copy of my notes at the time. He explained every thing, and even popped back to make sure I had another opportunity to ask any more questions before I left. I can't praise the staff enough. Well done Wansbeck!

Story from NHS Choices

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Response from Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust

picture of Annie Laverty

Dear David,

Please forgive me - I have only just discovered that the lovely review of the care you received at Wansbeck from 4 months ago has remained unanswered on the Patient Opinion webiste.

I am extremely sorry, this is not our usual practice - I usually try to respond to all posts as quickly as I can, out of respect for those who have taken the time to share thier views.

I see that the original story was from NHS Choices so I will try and find out from them what has happened in this case and why we werent notified in the usual way? There are a number of missed stories that all relate to a similar time period last year so it does appear that there has been a breakdown in communication across our systems somehow. I am sorry.

Your kind feedback details the many different components that contribute to a high quality service - thank you so much for taking the time to consider and comment on all of them. Four months on, the team will still be delighted to hear what a difference they made for you. Thank you.

I hope you have continue to recover extremely well and that the year ahead is an excellent one for you.

With all best wishes,


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