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Urology Dept

Story from nhs.uk

"Urology Dept"

About: Conquest Hospital

Following three visits to the Urology Dept at Hastings Conquest after being diagnosed with bladder cancer, I would not under any circumstances recommend this department to any other patient. The 'Consultants' appeared almost disinterested, careless and on two occasions could not even remember my name, which hardly inspires confidence when they were abruptly suggesting they remove my bladder - how would they know they had the right patient.Staff would continue chatting about their weekend while patients waited un-attended. After the third experience here we asked our GP to refer me to The Royal Marsden which was like a different world by comparison - okay the building is older and packed to the rafters with cancer patients, but the staff are amazing - supportive, informative and endlessly patient. How can two NHS establishments be so totally different.

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Responses

Response from Conquest Hospital 9 years ago
Conquest Hospital

Submitted on 12/09/2014 at 10:35
Published on nhs.uk on 14/09/2014 at 04:00

Dear Mr Douglas We are deeply concerned to read your posting about your experience of the Urology Department at the Conquest Hospital. As a Trust we are committed to giving the highest quality of care and service to our patients and this is recognised by the huge amount of positive feedback we receive, however, this is clearly not what you describe and we apologise for the fact that your experience was poor. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has been forwarded with immediate effect to the, General Manager, Lead Clinician and Head of Nursing for Urology, who would certainly wish to discuss your experience with you in more detail. If you are happy for a senior member of staff from Urology to make contact with you, please let us know by contacting our Patient Advice & Liaison Service (PALS) on 01424 758090 or by email at: PALSH@esht.nhs Thank you for taking the time to provide feedback on NHS choices.

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