"A Drama I didn't expect."

About: St Richard's Hospital

I was in Chichester to go to the theatre on Wednesday 30th July. Whilst eating lunch, I became ill. I had a very uncomfortable back pain, and thought I was going to pass out. My husband called an ambulance and I ended up in the A and E dept of your hospital. The nursing staff were all kind, helpful and treated me very well during my stay. I was in A and e for about six hours. The consultant was absolutely marvellous and involved me at every stage of the procedure, his thoroughness was a credit to his profession. A remarkable, caring, compassionate and very thorough, professional. I can't say thank you enough for his treatment. Unfortunately, the doctor whom I saw latterly and who discharged me, I was not at all impressed with. The doctor had a very flippant and casual manner, and I was relieved to be discharged. Overall, tho excellent staff and care, a big thank you. Noeline Sargent

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Response from St Richard's Hospital

Thank you for taking the time to leave this feedback. We are very pleased to hear that you experienced such good care and treatment when in our A/E department. It is good to hear that our staff cared for you in such a professional and compassionate manner. However it is disappointing to hear that your overall experience was let down by the manner of the second clinician, we are sorry for this. We have shared your posting with the matron and lead consultant for the department who will share your kind words with their team and also follow up on the less positive part of your experience. It is important that our staff hear and learn from the impact of their care and attitudes both good and poor. We wish you a speedy recovery at home , thank you once again.

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