"A&E Reception"

About: Royal United Hospital

When one visits the A&E department one is unwell and concerned, I have found the receptionists rude and not concerned, no smile, no how can I help? one gets a frosty looking glare when your details have been recorded they point a finger and mumbles wait over there. I have found the RUH to be first class in all other departments. Parry Ward is excellent ,smiles plus how are you today etc wonderful nurses Such a shame that the A&E reception is not up to the excellence of Parry Ward

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Response from Royal United Hospital

We welcome your comments regarding your recent experience at the RUH as it helps us to identify problems and improve the quality of our service and care. Whereas we are very pleased to hear you found other RUH departments and Parry ward to be excellent, we are very sorry to hear that you were unhappy with your recent visit to the Emergency Department at the RUH. We would be grateful if you could contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net so that we can look into this further.

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