"Lack of leadership, poor staff attitude and..."

About: Darlington Memorial Hospital

Ward 44. My mother-in-law had a do not resuscitate form filled in and signed by a doctor and when my sister-in-law queried it and said that her mother was totally compus mentis she was told that it was procedure at that hospital. During a very hot spell of weather, a lady with dementia was given her food and drinks on her table but it was left out of her reach, later someone came around to clear things away and asked if she wasn't hungry today! Without the help of the patients and visitors on the ward this patient would have become severely dehydrated, thankfully someone on the ward was capable of showing some compassion. Later she tried to catch the nurses eye as she needed the toilet and was told she would have to ring the bell, which was out of reach and she didn't know what it was anyhow. Finally after I had rung for her, a nurse came who couldn't be bothered to help her out of her chair, after a while she did finally help her but there was no caring or empathy shown to her. I needed to speak to the nurses and went down to their station, where I was stopped from speaking by a raised hand and then had to listen to two minutes of chatter about nothing (it certainly wasn't work related) until they saw fit to hear what I wanted. i hope i don't need to spend anytime in hospital, the caring nurse doesn't seem to exist anymore, form filling has taken over.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your relative's recent admission to Ward 44 at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we have passed on your feedback to the ward sister and the Matron for you. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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