"Lost all faith due to communication between..."

About: Arrowe Park Hospital

An angiogram was preformed 14 months ago due too daily angina attacks. It was found 16 years previously that i had heart disease plus 35% closing of my left artery valve wall had closed . I was told then once it reaches 55% it could be life threatening. Being anxious knowing my results i I arrived for my appointment on time and waited to see a consultant 1hr 40min after my appointment time. I was shocked to find the consultant concerned within 10 minutes repeated 3 times he had never seen me hasnt read my notes wasnt sure why i was seeing him. Told me to take my tablets and i would be fine. ( I tried explaining he laughrd an said i would be fine with my tablets. if he read my notes he would find the reasons why i had my angiogram and if he had listened would find out attacks are daily in which i was told 14 months ago a stent would have to be placed in heart valve . I asked this consultant are you avoiding stent due to NHS cut backs he changed subject. After walking out followed by asthma attack and agina attack i received an in post two days later offering appointment to return in September. I am going to follow complaint procedures but not holding out much hope as several years ago i put in a complaint about this cardioligist. I use to work for the NHS and as far as i am concerned they should be repremanded their employed to do a job they trained for they should be made aware , if not up too standards their are plenty of excellent cardioligist out there to take their positions.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We would be happy to respond to any concerns you have about your care. To do so, we will need personal details and more information about what happened. You can give us this information if you contact us directly. We can formally investigate a complaint and provide a written response, or it may help if we can arrange for you to meet with staff who can discuss your condition and care. If you would like to discuss this further, please contact the Complaints Department by telephone on 0151 604 7660, email to wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Team can discuss with you what the best way is that we can address your concerns. Wirral University Teaching Hospital NHS Foundation Trust

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