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Care Opinion

Ultrasound exam

Story from nhs.uk

"Ultrasound exam"

About: Lister Hospital

(as the patient),

What I liked

Ultrasound exam

What could be improved

Communication

Anything else?

Look at your Our values

•We put our patients first

•We work as a team

•We value everybody

•We are open and honest

•We strive for excellence and continuous improvement

I think not

More about:
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Responses

Response from Lister Hospital 15 years ago
Lister Hospital

Submitted on 18/03/2009 at 18:07
Published on nhs.uk on 19/03/2009 at 04:05

You are clearly unhappy with your experience, stating that our communication could be improved. Yet, in being critical of our service, you have given us no indication of what the problem was and why you feel we have let you down.

If you are willing to let us know why you have concerns about the care you received, then we would happily look in to it on your behalf. All you need do is send us an e-mail with the details to patcomplaints.enh-tr@nhs.net.

Of course when anyone is unhappy with the care they have received at any of our hospitals, we always encourage them to raise them with the senior nurse in charge of that area, or to speak with one of our duty matrons. If nothing else, if we have got something wrong then at least it gives us an opportunity to say sorry in person.

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