"Came in for health care, got totally rejected."

About: Trowbridge Community Hospital

The night nurse was abrupt and actually quite horrible. She made a offensive assumption i was under the influence of drugs when i was speaking with her and when i asked her questions about the problem i was having she was actually making me feel like a stupid person patronising me, really disappointed with the treatment from this lady. Don't get me wrong i have had brilliant health care from the NHS before in Bath RUH it was absolutely faultless and i saw a gp the next day from my local practice he went through in every detail about my problems and was very understanding, just a shame that the few people such as this nurse absolutely ruins it for the rest.

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Response from Trowbridge Community Hospital

We're really sorry that your experience of Trowbridge Minor Injuries Unit wasn't as good as it should have been. I've raised your comments with Jane Ingham, the Lead Nurse for the Minor Injury Unit. Jane would be interested in talking to you further to understand what happened. If you would like to get in touch, Jane can be contacted on 01225 711378. Or alternatively, please email customer.service@gwh.nhs.uk and we can put you in touch.

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