"Personal hygiene and cleanliness of bedding."

About: Royal Hampshire County Hospital

After being taken to A and E at 3.30am on a Sunday morning with a bladder infection and urine retention I was fitted with a catheter. I was dressed in a robe and I was literally soaked with sweat all over my body, My wife of 61 had to sit in an uncomfortable chair for 4.5 hrs and suffers with her back. I was moved to the McGill Acute Medical Unit at 8am. and was put in an isolation room because of my infection. I had no control over my bowels and could not make the toilet as had intravenous drips etc. Pressing the buzzer for assistance is ignored. Subsequently my person and bedding was soiled. I was not washed in the morning of Sunday or Monday or at any time. My wife came to visit with a friend on Monday afternoon and said I did not smell very good! She attempted to wipe my face and underarms with a wet wipe and then sprayed me with deodorant. We were very angry that no attempt had been made to clean me up or change the bedding on the Sunday or the Monday. Considering I was in an isolation room where the door was left open on the Sunday I find this lack of hygiene to the patient and bedding disturbing for a hospital. By 10pm on the Monday night I had had enough, got up, washed, dressed and rang my wife to come and collect me and discharged myself. I also needed to have a good nights sleep as the previous night I was very cold, the window was wide open and I had 2 thin covers over me, and the emergency beeper kept going off every time I moved. Consequently my experience of my admittance to your hospital for a short time was not a good one.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry that your experience did not meet the high standards we aim to provide. If you would like to discuss your experience further please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk

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