"avm surgery - thank you"

About: Queen's Hospital (Romford)

I stayed on Sahara B at Queens Romford in February 2014 for 2 operations a week apart. It was a difficult decision to opt for surgery (not least because I have two young children) but I'm v glad I did. The neurosurgeon was really good. He could have answered his phone more - I was really struggling making a decision (I had a choice of less invasive treatment with a chance of another brain hemorrhage or surgery to get rid altogether) think knowing I was struggling over Xmas, he should have taken my call but when it came to me being in hospital he was brilliant. The nurses on Sahara B were excellent and deserve a medal for their patience! Thank you for looking after me.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital

Thank you for sharing your feedback with us. I’m delighted you felt your overall experience of the procedure and stay was excellent. Our consultants are extremely busy, particularly over the winter period, however you should have had your call returned so I’m sorry this didn't happen. I will pass your comments onto Sahara B ward. Yours sincerely Stephen Burgess Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful