About: John Radcliffe Hospital

I have a kidney problem and often get urine infections that need to be treated immediately as they are a threat to my remaining kidney. I have had an infection for the past 2 weeks and my antibiotics haven't been working. Today I went into A&E in agony as I usually do when this happens. I saw the nurse and she was unbelievably rude to me telling me it was a 'minor issue' that was 'wasting their time'. She could tell that I was in pain and she made me feel utterly stupid when I felt vulnerable and afraid. I have never ever seen a GP before going to the hospital first in this instance but the nurse proceeded to make me a GP appointment without my consent and then sent me on my way. I left feeling completely disrespected by your staff and am extremely disappointed.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your treatment at the John Radcliffe Hospital. I am very sorry to read of your poor experience in the A&E department. This does not meet the standard of care that the Trust strives to provide to our patients. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue McNiven on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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