"Hospital feedback"

About: Barnet Hospital

To start with the parking is a nightmare. We all know NHS appointments are with approximated times so you r always forced to pay for more time regardless. I used the maternity services , I felt whatever decision or requests I made, I was not listened to and the conclusion was always "everything will b ok". This included the consultants and the midwives. Though encouraged to have a birth plan, it meant nothing. The sad thing is that all my fears came true. I had a difficult birth contributed by a midwife's ineptitude. Finally ended up in Victoria ward. No one spoke to me the entire time, I woke up next day and found my discharge nite with my meds on top if the table though baby had not been discharged. Finally git discharged on a Friday afternoon with no instructions but with falls hope that a comm midwife would see me. This didn't happen till the following week on tues. I find staff lack empathy and it's just another patient. Mother and baby "stable" no regards to the mental torture or how all thus can affect you emotionally. No wonder there's a rise to mother and baby units due to the trauma. Come barnet, sort yourselves out - women have given birth fir years, haven't you mastered the it. I thought people get better with practice. It's all about saving money to you

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Response from Barnet Hospital

I am very sorry and concerned to learn of your experience regarding the parking situation and the Maternity Service and I offer my sincere apologies for the distress caused. I notice that your response is anonymous and, therefore, should you wish us investigate your experience further then please do contact our Patient, Advice and Liaison Team (PALS) by email at bcfpals@nhs.net or by telephone on 0208 216 4924. Kind regards The PALS Team

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