"Absolutely faultless!"

About: Wexham Park Hospital

I received a call earlier this evening 1/06/2014 from Maternity Triage stating that I needed to go back in for a review after being seen there Wednesday evening. On arrival, I was greeted by a midwife. Needless to say, she was fantastic! So reassuring with a lovely calm voice and friendly face! I then had my observations done by a HCA and she was lovely too, showed me where everything was and explained why she needed them. I arrived in the middle of handover so the wait was a little bit extra but that's completely understandable and I had no problem with that whatsoever. After the handover, a midwife took over my care and made me feel so relaxed and took my mind off everything! She made me feel so calm which was a huge help as I was very anxious. The SHO was so lovely, very explanatory and informative. She ran everything through thoroughly to ensure I understood everything and made sure I was happy with everything explained. Couldn't fault her in the slightest. Another midwife deserves a special mention. She recognised me from my Wednesday visit and made conversation to cheer me up and check on how I was. All these ladies were very friendly and made me feel very relaxed and welcome to contact any time for information. As a first time mum, this is very reassuring and comforting knowing I always have someone to turn to. Thank you all, again x

Story from NHS Choices

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Response from Wexham Park Hospital

Dear Catherine Thank you for another review of the Maternity triage service - I will pass on your comments to Andrea Anderson, Head of Midwifery so she can share them with the team that worked on 1st June evening. They will be delighted to receive such positive feedback. Best Wishes Claire Marshall Associate Director of Patient Experience and Public Involvement

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