"Excellent from start to finish"

About: University Hospital Aintree

Having not been in hospital for 30 years since I was 4, I was a little nervous initially. Firstly I visited radiology for an ultrasound and X-ray. The staff were fantastic here from reception staff to radiologists. Everything was clean and well organised. I then had to visit Urology where I got my results. Again the reception staff and nurses made me feel at ease and the whole experience was well organised and I was seen in good time. Doctors were fantastic and performed a cystoscopy, as you can imagine this is every mans worst nightmare. The experience was fine though because of the way they were. I felt relaxed and like a human. They took my feelings into account at every step and explained everything well. Next came my operation, again well planned and the staff from reception to theatre prep were fantastic. I met the relevant people, anaethastits to my surgeon. At all times I felt empathy and understanding, a genuine sense of care. Not that I was another in a long line of patients. The recovery staff was amazing. Then into the ward. Again, I couldn't have had better people looking after me. They love their jobs and that shows in the care they provided. The food was great, the ward was immaculate. I wanted for nothing. I actually have private cover from work but chose as it was so quick to go with NHS. I'm glad I did. My consultant was great and my operating Dr, Thank you. The whole experience was smooth. I've heard lots complaining about the NHS and certain hospitals. I will not say a bad word about it. There are amazing people doing amazing jobs in Fazakerley. I feel much more at ease now with my follow up treatment.

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Response from University Hospital Aintree

Thanks for taking the time to share your experience. We're really pleased that you were happy with your care at Aintree and will pass your comments on to the teams involved.

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