"Staff shortages affecting the quality of patient..."

About: Kettering General Hospital

My Mother in Law of 89 was admitted on to Harrowden C Ward. To date, she has told us that she is being forced to be incontinent as staff can take up to 1.5 hours to respond to the buzzer. (I have heard complaints about this from other patients as well). One lady in the ward had pressed her buzzer for toileting but this was not responded to even though there were young carers in the corridor laughing and messing around. Although most staff are friendly and try their best, it is very obvious there is a staff shortage problem. I have had great difficulty at times in trying to speak to a qualified nurse for an update on my Mother in Law's health. They have always been so busy with their duties and cannot be located, although when I have managed to speak with someone they have always been polite and obliging.

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Response from Kettering General Hospital

I am sorry to hear that your experience of the care on Harrowden C ward was not to the standard that we strive to achieve. Communication clinics have been set up on Harrowden C ward to enable relatives to book an appointment to talk with both the doctors and nurses and these have been successfully in operation since March 2014. Harrowden C ward is in the process of changing it's visiting times as they currently clash with medication rounds which can sometimes create an obstacle to communication with relatives and these will come into effect from the 1 July 2014. I am pleased to hear your comment that staff are "friendly and try their best". Harrowden C ward is a busy acute medical ward and staff are dedicated to working hard as a team to provide the best possible care. Please be assured that the call bells will be monitored to ensure that patients are not being made to wait longer than necessary. If you wish to discuss your concerns further, please contact our Patient Advice & Liaison Service (PALS) on 01536 493305 David Williams Charge Nurse Harrowden C

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