"Treated badly"

About: Northern General Hospital

April apt at limb center with a doctor, had cosmetic arm / hand made, but too large for my small size. The doctor said I could always wear a glove on it if I didn't like it. He refused to admit that it is too large and bulky, I was dismissed and left extremely distressed and upset that I could be told to put a glove on it! I shouldn't have been spoken too in that way at all.

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Eileen

We are extremely sorry to read your feedback. Thank you for taking the time to provide such a detailed account of your experience which sets out a number of areas where we seem to have fallen short in delivering the level of service we would expect. We would very much welcome the opportunity to provide you with answers and importantly reassure you that we take your comments seriously. If you should wish for your concerns to be investigated, please contact Patient Services Team on either 0114 2712400 or at pst@sth.nhs.uk for appropriate assistance.

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