"Poor care "

About: Royal Gwent Hospital / ENT

(as other),

In my opinion the hospital urgently needs to be brought up to date. There are issues with areas that have no nurse call system in place. There is poor communication between medical and nursing staff and the morale/attitude of staff is terrible. All of which, as a health care professional viewing the hospital from the perspective of a relative of a patient, worries me a lot. The A&E staff and ENT doctors who saw my partner were fantastic but at ward level there seem to be serious failings (SAU).

Eg. Patient was left without IV paracetamol for 6 hours despite paracetamol being written up for 4 hours resulting in a raging pyrexia. The nurse explained that the doctor had not asked her to give iv paracetamol but it was clearly communicated in her notes.

Patient was admitted with throat issues and struggles to speak. There is no nurse call system in place and was left for too long without being able to contact the staff behind curtains. If there was a problem she would be unable to shout for help. Why is there no nurse call system on SAU?

Patient is diabetic and was on sliding scale. No attempt was made to silence the pump alarms or check the problem for nearly an hour after they started. The alarm was due to the insulin being all gone so patient received no insulin for almost an hour.

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Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello 'Covert Medic',

Thank you for taking the time to send us your feedback via the Patient Opinion website.

I am sorry to hear that you are dissatisfied with areas of your partner’s care received recently at the Royal Gwent Hospital. Aneurin Bevan University Health Board is concerned to hear about the issues that you have raised and the poor care that you feel your partner has experienced.

We value all feedback received and try hard to improve our services based on the comments we receive from our patients. We would like the opportunity, therefore, to discuss your experiences more fully in person as a matter of urgency.

I would appreciate it if you would contact me via email – sharon.harford@wales.nhs.uk with your contact details, so that I can arrange for someone to get in touch with you.



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