"Rude nurse at children's A&E"

About: East Surrey Hospital

My child has a damaged ankle. We went the children's emergency department where the nurse we saw decided to have our consultation in the waiting room in front of a room full of people, rather than take us to a cubicle, as my child was in a wheelchair. This nurse was very rude and blunt in speaking to me, then proceeded to tidy up the books and magazines as I was talking. I feel that this nurse is a disgrace to the profession. I have never had a problem with East Surrey hospital and found every department I have visited extremely helpful, but this nurse certainly let the hospital down. I am in a professional career and would never dream of speak to anyone the way this nurse spoke to me.

Story from NHS Choices

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Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear 'me29'

Thank you for taking the time to share your feedback and I am sorry to hear about your experience of our Paediatric Emergency Department. We continually try to improve the care we give to patients and feedback plays an important role in this. I will make sure that your comments are passed on to the team.

Kind Regards,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful