"Not impressed with doctor's care at Tameside A&E"

About: Tameside General Hospital

I attended A&E after my ankle gave way going up concrete stairs and I went down on my knee. My knee ballooned to double it's size and into the shape of an egg. The bruising came out straight away. My ankle was also swollen and very painful with 2 numb toes so I went to A&E. I first saw the triage nurse who was very surprised I could put weight on it but could see how much pain I was in. She advised that she could not give me strong pain relief, but would get me a cubicle so the Dr could give me something strong to help. Within ten mins, I was called in and sat in a cubicle. I then waited for 1 hour before a doctor came and gave me any pain relief. By this point I was in agony. He said I had to go for an x-ray of the ankle and knee, as he was concerned about the swelling. I waited for nearly an hour before a porter came (with no wheel chair) to walk me around the corner for the x-ray. I was then asked to wait back in the main waiting room. I sat there for 90 mins, watching people going in and out but my name was not being called. Then a nurse came out with 2 boxes of tablets, one was strong pain relief, the other was anti-inflammatory tablets. She sat next to me in the waiting room and said, take these tablets and then go back to your G.P. if you need any more. I said to her that I took it there was nothing broken? and there was nothing that could be done about the severe pain. She asked if the doctor had not explained what was happening. I replied no, as I had not seen the doctor. She shook her head and said please wait here. She went in then returned ten mins later, she could not apologise enough and said the doctor thought that he did not need to see me because nothing was broken and that I should just go home and take pain relief. She was also shocked because my leg needed a strong supported strapping and crutches, as I could not straighten my leg. I am still in agony with my knee front and back but I was not offered a follow up appointment or anything... The nurses were fantastic nurses, but I was not impressed with the doctor.

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