"Conveyor belt treatment"

About: City Hospital (Birmingham)

Referred here as I was diagnosed with fibroids whilst away from home. My experience elsewhere was very positve, however here I felt I had no say in what was happening. I was examined and told what will be the next step, I was given no opportunity to ask questions or given any option about alternatives, and was told to sign the consent form. I was given no time to really take in what was being said. To be honest I felt like a piece of meat on a conveyor belt who was just being processed through the system. There was thought, compassion or reassurance as to how I may be feeling from the hospital staff. There was a student who was observing who was absolutely delightful and I think I would have felt much worse had they not been there. I have questions to ask but have no idea who or how to approach. Not a positive experience. There is also no option in your list below to select gynaecology department

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from City Hospital

I am sorry to hear that the service you received did not meet your expectations. Please send your details through to our Patient Advice and Liaison Service at swb-tr.pals@nhs.net who can look in more detail at your concerns and help to ensure that this does not happen again. Toby Lewis, Chief Executive

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful