"Emergency after hours"

About: Queen Alexandra Hospital

I went in to ANE as had spasms in my neck , I was battling to breath and could not swallow. My husband went to the window and was told to take a tick , he explained the situation as was told again to sit . As I could not breath or swallow i passed out in the waiting room. they then tried to help , I was then placed in the minor ward and left - after an hour we were told that I was going to be transferred to major ANE . I waited for a further 2 hour , I never saw a doctor or a nurse no one would help, All I was asking for is something to help me swallow and breath, everyone including an old lady of 92 was laying in the passage waiting for help. The ambulance services could not drop their patients and were complaining. I left after 4/5 hour. I have never been treated in this way before.

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Response from Queen Alexandra Hospital

Thank you for taking the time to write in and tell us of your experience. We are very concerned to read what happened and if would like to discuss this further then please contact our Patient, Advice and Liaison Service at PHT.PatExp@porthosp.nhs.uk or via free phone on 0800 971 6039.

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