"I'm really very thankful for their service"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

I wanted to thank the two ladies who came to our rescue when my husband fell whilst getting out of bed. We have an emergency button link to South Devon Healthcare who must have called the ambulance service. The two ladies were with us in two minutes.

My husband has type 1 diabetes so they checked his sugar levels and blood pressure. He has a small cut on his head from the fall so they dressed that for him. They could not have done better – they were very good to him.

I'm really very thankful for their service.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Sent890

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your husbands aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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