About: Queen's Hospital (Romford)

Worst hospital experience ever made me cry. I had been going in and out of here every week under a suspected cancer referral. The appointments with the tests etc were fantastic. However, my final appointment was traumatising for the following reasons: • I was told I would see my original consultant – I ended up seeing someone else entirely. • This consultant kept asking me questions about my own results, I was going there to get info, not to fill her in on my info!? She did not have a clue about anything I had been tested for. • The doctor offered me a treatment but I said I could not today due to ‘time of month’ to which she replied ‘no no that’s the best time to do it!’ to which I said ‘okay let’s get it done’ then she goes ‘come back in 6 weeks and we can’. How absolutely insensitive to lead someone on like that. I had taken enough time off work to come to these appointments. This misleading behaviour drew me to tears. • The consultant then offered me a medication (which the colposcopy doctor told me I must come off due to it increasing my cancer risk). I told her this is unprofessional contradicting medical advice to offer me a medication that increases my cancer risk that the other doctor told me I must stop taking immediately, she then got all defensive and rude towards me. • I asked for one certain treatment to which the doctor said she refused to give me until I have children – but what if I did not want children? • This doctor then kept going on about how she had other patients to see – nice to make her patients feel important isn’t it? • This doctor did not even know I had a colposcopy the week before, did not know I already had my swab results, did not know why I was even there – highly unprofessional woman and highly insensitive. Did not even apologise for what she said or did to me.

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Response from Queen's Hospital

Thank you leaving your feedback on NHS Choices. I am really sorry that you found your final appointment traumatic. This is not acceptable. I am concerned that the consultant you saw did not seem to have the right information and that you felt there behaviour was misleading or contradictory, there is no excuse for this, it simply should not happen. I am sorry you felt that the doctor was highly unprofessional and insensitive; this is not an acceptable standard of care. I would like to investigate, and in order to do so, I need more information. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Stephen Burgess Medical Director

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