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Brilliant

Story from nhs.uk

"Brilliant"

I've just got back from taking my 2 year old to visit the hospital as she had fallen down and bumped her cheek in her room. They were excellent - didn't make me feel silly for going along, gave her a thorough check over and sent me on my way with some really useful information. Couldn't be happier with the entire service we just received. The triage nurse kept her smiling and the nurse we saw was so kind and so helpful - he even allowed her 15 minutes play time so we could observe her and check she didn't have any dizziness or injuries we hadn't seen. The process was fast, professional and caring which is exactly what I'd hope for in any Minor Injurys unit. Thank you so much

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Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 9 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 18/11/2014 at 09:13
Published on Care Opinion at 09:49

Thank you for taking the time to give us this helpful feedback. We are delighted to hear that your experience was so positive and I hope that your daughter is now fully recovered from her bump.

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Response from Petersfield Community Hospital 9 years ago
Petersfield Community Hospital

Submitted on 27/11/2014 at 14:57
Published on nhs.uk on 30/11/2014 at 03:00

Dear Mrs Bennett Thank you very much for letting us know that the service you received at the Minor Injuries Unit for your daughter was fast, kind and professional. We welcome and value feedback from our patients and their families. I would assure you that this has been shared with the staff concerned and I do hope that your daughter has made a full recovery. Kind regards Jane Tibble Complaints and PALS Officer

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