"Caring and attentive."

About: Royal Berkshire Hospital

I spent about 4 hours in the A&E department and then about 3 hours in the ECU unit. From my arrival the staff were attentive, pleasant and caring. Most importantly, they gave me updates on what would happen next. I was very impresssed with the staff and the facilities. This compares markedly with a visit to an A&E departermnt in South Wales a few years ago which was absolutely awful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Berkshire Hospital

Thank you for your comments about your recent visit to A&E and ECU. We strive to ensure patients have a positive experience and it good to hear that we have on this occasion succeeded. We hope you are recovering well.

  • {{helpful}} of {{total()}} people think this response is helpful