"Poor attitude - Ward 17"

About: Good Hope Hospital / Colorectal surgery

(as a carer),

Upon asking a member of staff a simple question regarding my relative, the overall attitude was very poor. Their overall demeanor was very brash and unhelpful.

The first face you see on the ward should be a welcoming one, not that of a member of staff who can not seem to be bothered to do their job.

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Response from Arne Rose, Consultant, Associate Medical Director for Good Hope Hospital , Management, Heart of England Foundation Trust

Dear Stephen,

I am truly sorry to read your posting. Thank you for making the effort. As the GHH senior site team we are keen to feed this message back to the relevant teams and to start feed this comment into the improvement work we are doing in this hospital.

It would therefore be helpful if you could get in touch with myself via email or with my PA Su Horwite on 0121 424 - 9674, so I can respond better to this poor experience you clearly had. Once again sorry for the upset caused and thanks for the post.

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