"Excellent care which saved my life!!"

About: Russells Hall Hospital / General surgery Russells Hall Hospital / Gynaecology

(as the patient),

Dear Sir/Madam,

All too often we hear of complaints. I'd like to offers compliments. I had a traumatic time of things recently and the whole experience was helped by the outstanding care and attention from the staff on ward B5, Gynae ward.

I was admitted for a scheduled TAH on 26/6/14. Op went well - with a removal of a melon sized fibroid (! ), but I had complications which were picked up by staff (nurses and doctors). After several types of scans, they swiftly took me for an emergency laparoscopy on 4/7/14 to treat a twisted bowel and an obstruction. I was then on B4 for 2 weeks.

I want, on this occasion, to highlight the fantastic care I received on B5 from:



Sue - Thai nurse





There were a team of super support workers, but I especially want to thank one member: Linsey, so kind, caring, cheerful, efficient, alert and helpful - THE image of what care SHOULD look like.

I want to end by extending my deepest thanks to the caring Mr Warwick. I wish all doctors had such excellent bedside manners and showed the same genuine care. Thank you Mr Warwick. I also want to thank the fabulous Ms McCleod and her team.

I am grateful. My thanks to all who cared for me.

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Response from Laura Broster, Head of Communications, NHS Dudley CCG

Thank you so much for feeding back on the care you received. I am sure that this feedback will reach those who cared for you and that they will be very happy to receive it.

I will ensure that this positive story is received by our clinical leads who commission (plan & buy) services for Dudley.

With best wishes


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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for taking time to leave such lovely feedback about your experience of wards B5 on both Patient Opinion and NHS Choices. It is always wonderful to receive such positive comments from patients and is a real morale boost for our staff.

Making sure our patients are looked after in line with our Trust values of care, respect and responsibility is very important to us, so it fantastic to hear that we succeeded in doing this during what sounds like a very worrying time for you.

We aim to offer the highest standard of care and so we are so pleased you were impressed by our doctors and nurses. We will pass your kind words on to the teams involved in your care and will make sure the individuals you have named also receive a copy of your lovely feedback. Thank you.

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