"Pain relief regime for my daughter"

About: Southmead Hospital

When the doctor writes on your chart that you are able to receive pain relief medication every two hours, you would expect the nursing staff to respect that. However, last night, pain relief was requested at 7:20pm and finally arrived at 10:30pm. They also mislaid a key blood pressure drug so that arrived 3 hours later than it was due to be taken. Today, the doctor tells me that the pain team will review pain relief but that it will remain at its current level until then. However, within the hour, her nurse was lecturing her on the need to reduce the pain relief and ordering her not to ask for it so often. Please could communication work better? And please could the minority of nursing staff who are making life difficult pay attention to the needs of the patient, not their age? Just because my daughter is young, this does not mean she is pretending to be in pain.

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Response from Southmead Hospital

Dear Anonymous – thank you for your feedback. I was concerned to hear of your daughter’s poor experience. The situation you describe is clearly unacceptable and I regret that your daughter was not listened to, as this is important irrespective of her age. I would urge you, your daughter, or any patient who feels their pain is not adequately controlled, or if they have any concerns about other aspects of their care, to raise this with senior ward staff as soon as possible. In this way any issues can quickly be resolved and the patient experience improved. I hope that your daughter is now making good progress. Kind Regards – Steve Sykes Advice and Complaints Team

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