"My disgusting experience"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Pilgrim Hospital / Accident and emergency

(as the patient),

I was taken into Boston, Pilgrim Hospital by ambulance as I had glandular fever and was struggling to breathe. Once I arrived at the hospital everything was OK at first, then I was put into a different room and pretty much forgotten about.

When a doctor finally got round to seeing me, it seemed to me he was not speaking in English. How am I supposed to understand anything? I was then told I'd be given pain relief and something to cool me down as I had a temperature of 40, and was also told I’d get something to drink or to rehydrate me as I was dehydrated. I never received any of these. I then saw another doctor, who I also could not really understand a word of, who gave me a prescription and then discharged me. Still, with a temperature of 40, still dehydrated and still in pain.

I was discharged in the middle of the morning and it seemed I was expected to walk 20 miles home because they refused to provide me with help with transport. I had no way at all of getting home and had to sit outside in the cold all night until 11 am when I could finally get a lift.

Not only did I feel worse after this, I also missed my son's very first day in nursery. This hospital and their customer care is disgusting.

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Response from United Lincolnshire Hospitals NHS Trust

I am sorry to hear about your experience of our A+E department and would like to apologise on the departments behalf. Would you be kind enough to contact myself on 01205 445029 so that I can discuss your case and care directly with you

Many Thanks

Michael Brunton

Matron Emergency Care

Pilgrim Hospital

Response from East Midlands Ambulance Service NHS Trust

Dear Miss92

We appreciate your comments only touch on a small part of our involvement in your experience, but thank you for confirming we were able to support you during what must have been a traumatic time for you and your family. We hope you are making a good recovery from your illness.

Best wishes

Rebecca Long

Communicaitons & Engagement Support Officer

East Midlands Amblance Service

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