"Rude ward clark"

About: Good Hope Hospital / General medicine Good Hope Hospital General medicine Sutton Coldfield B75 7RR

Posted by sarah27 (as a relative), 2 years ago

I feel the ward clark is very rude, obnoxious and dismissive.
I had witnessed her talk to a nurse in a very rude way.
She is the first point of contact but I feel her attitude is horrid.

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Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust 2 years ago

Sarah - sorry to hear your feedback, this clearly isn't what we expect from our staff. If you're happy to email me with further details (richard.parker@heartofengland.nhs.uk) I will pick it up directly with the ward concerned.
Apologies once again.
Richard

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